Frequently Asked Questions
Have a look below for answers to some of the more common questions we have and remember if you can't find what you are looking for we are happy to help by phone, email or in person.
01 Do I need a referral?
No referral is required for private patients. There will be some circumstances where a referral or medical certificate is required for work cover and insurance claims.
02 Do we treat defence personnel or Veterens?
Yes, but you will require a referral from your medical officer or a D904 form from your GP, these referrals are valid for 12 months.
03 Do we accept WorkCover patients?
Yes we do. We will require a current medical certificate along with a WorkCover claim number if it’s been processed. If your claim has not yet been processed, payment is required from the individual and can be reimbursed through workcover.
04 Who is eligible for a concessional discount?
High school students, Full-time tertiary students (full-time university/TAFE) and retired pension card holders are entitled to a $15 discount. Please have your card with you, as they will be sighted and recorded in our system.
05 Do we do Acupuncture?
We do dry needling, which is very similar but from a western medicine focus.
06 Do we accept private health cards?
Yes we do. If you are entitled to a private health rebate and have your private health fund card with you at time of consult and payment, then we are able to process the Healthpoint rebate and you can pay the difference.
07 Do I need to have my card with me?
Yes you will as we are unable to manually type in your health fund card number to claim your rebate. You will need to pay the account in full and take your receipt to your private health fund to be reimbursed. Some have mobile apps to make this process easier.
08 How much is it for each treatment session?
Initial consultations are $89 and follow up reviews are $78 less your private health fund contribution as applicable. Concession rates apply for those eligible as above.
09 EPC – (Enhanced Primary Care program), do I need a GP referral?
Yes, you will need to bring your referral with you to receive the Medicare rebate.
10 Do we bulk bill for EPC (Enhance Primary Care Program)?
Yes, all EPC referrals are fully bulk billed.
11 What should I bring to my appointment?
It is a good idea to bring your referral and any recent scans or reports you have of the injured area. Suitable clothing is also a good option depending on your injury site (eg, best not to wear jeans for a knee injury).
12 Do we see multiple patients at a time?
Absolutely not. Only one patient is reviewed at a time. You will have Shannon for 100% of your consultation.
13 How long are the treatments?
This can depend on the injury site and number of areas but initial consultations are often 30-45 mins and reviews 30 min. This can change as required and would be discussed with you.